Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Warranty

  • Our tech help team is available round the clock to take care of all your assistance demands. Each ticket you send out to us shall be responded to within less than 1 hour. If your situation calls for assistance from an administrator, we are going to forward the ticket to the technician on shift and will let you know that the case is being resolved.

  • Top quality support service

  • Professional Tech Assist Service

  • We provide you with 24x7x365 client support via a ultra–fast ticket solution built into your Control Panel. You’re able to e–mail us at any time about any of the software applications that come pre–configured on the virtual server, such as the chosen Linux distribution, the server management panel and our in–house produced Online Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Online Control Panel that is included totally free with your VPS gives an inbuilt knowledge base. You will find a bunch of comprehensive how–to posts and a range of step–by–step video lessons that demonstrate all the necessary web site management tasks. You can find them by hitting the Help or Video keys in the right side of each Control Panel section.