1 hour ticket response
We are specialized in delivering a rapid and appropriate answer to every technical support ticket posted by a customer. Our competent help desk support staff members will review your issue and will offer you the best solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, our average helpdesk ticket response time has proven to be 20 minutes.
A Premium–Quality Customer Service
We’ve got a team of web hosting support engineers who are prepared to reply to all your questions every time you are in need of assistance. The vast majority of our customer care staff representatives have many years of experience in the website hosting arena, so you can constantly depend on prompt and detailed answers to your queries.
An Intuitive Help Section
To help you get a quick hint on how to use a certain service, we have integrated a really intuitive Help Center section in our Online Control Panel. You can browse through a wide selection of web hosting account management articles and website management articles, take a peek at the F.A.Q. library or watch our educational video tutorials.