Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Online Control Panel you’ll find a detailed Help Center section featuring a ton of educational articles and frequently asked questions. They are answered by our support team of accomplished techs. Just type in your question and our smart system will show you the best answer.

  • Top quality support service

  • Video Tutorials

  • If you’d like to watch how a task is performed or how an issue is remedied, rather than just reading about it, check out our selection of educational video tutorials. They cover a variety of different topics and will help you swiftly understand how to work with the Online Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 help desk support service with a one–hour support ticket response time guarantee. A team of skilled support engineers will be online for you to attend to all the inquiries that you might have. During off–peak periods, an answer will be offered within just twenty minutes.