Customer Support Channels
A Sixty–Minute Response Guarantee
All your support requests will be responded to within maximum 60 min after the support ticket or e–mail was submitted. If your issue needs additional assistance from an admin, we’ll forward the ticket or the email to the person on duty, right away then leave a comment to notify you that more time will be required for arriving at a solution. And if you take advantage of our Managed Services package, all of the services included there will be completed whenever you desire.
A Top–Class Customer Support Service
Should you need help while using the Online Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, you can get in touch with the tech support team at any time via the ticketing system. What’s more, should you need help managing your dedicated server, you can make use of our Managed Services package, which includes weekly OS updates, installation and problem troubleshooting procedures, server monitoring and restarting services, backup disk storage space, etcetera.
An Easy–to–Navigate Help Area
Our Online Control Panel is installed by default for each dedicated server. Among its functions is a very useful integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most help articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each section of the Online Control Panel.