If you ever have any enquiries with regards to your web hosting package or you face a problem with your websites, you’ll have to contact the web hosting provider’s help desk support team. It may not matter how fast they’ll respond when you have a question of a general nature, but a problem like a messed up application update, for example, may lead to your site becoming broken or unavailable online. And the longer you have to wait for the support team to assist you, the longer the site will be out of order. In case you offer services or goods online, any downtime will influence your website unfavorably and you may lose existing or potential customers. A lot of web hosting providers, especially resellers, answer support tickets and emails within twenty four hours, but in the digital sphere this is far too long, as visitors will hardly ever come back to a website that is not working properly over a lengthy interval.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can forget about waiting around for hours on end, or even all day, to get a response to a support ticket or an email. Regardless of when you contact us, we’ll lend you a hand within one hour max with any technical or pre-sales questions you might have. In reality, our actual response time hardly ever surpasses twenty-thirty minutes. As we are available to you 24 hours a day, 7 days a week, you will always obtain assistance in a timely fashion and we know just how important this is in the digital age. Shortly after you contact us, we will respond to your enquiries. In case you experience any technical complication, we’ll handle it on your behalf, or we’ll provide you with all the required information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a trouble ticket via your web hosting Control Panel or write an email connected with your semi-dedicated server, you’ll receive an answer within no more than 60 minutes. You can contact us whenever you like with regards to general, technical or billing matters and due to the fact that we are working 24-7-365, you will invariably obtain help right on the spot. Depending on the specific question or issue, we will supply you with more details, sort out the obstacle if it’s been caused by something that is within our reach or instruct you on what steps to take in case you need to adjust some setting for an Internet app that we don’t have access to. You can forget about waiting around for a day for every answer. As it is, in most cases we answer tickets and emails within no more than 20 to 25 minutes.