One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can forget about waiting around for hours on end, or even all day, to get a response to a support ticket or an email. Regardless of when you contact us, we’ll lend you a hand within one hour max with any technical or pre-sales questions you might have. In reality, our actual response time hardly ever surpasses twenty-thirty minutes. As we are available to you 24 hours a day, 7 days a week, you will always obtain assistance in a timely fashion and we know just how important this is in the digital age. Shortly after you contact us, we will respond to your enquiries. In case you experience any technical complication, we’ll handle it on your behalf, or we’ll provide you with all the required information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a trouble ticket via your web hosting Control Panel or write an email connected with your semi-dedicated server, you’ll receive an answer within no more than 60 minutes. You can contact us whenever you like with regards to general, technical or billing matters and due to the fact that we are working 24-7-365, you will invariably obtain help right on the spot. Depending on the specific question or issue, we will supply you with more details, sort out the obstacle if it’s been caused by something that is within our reach or instruct you on what steps to take in case you need to adjust some setting for an Internet app that we don’t have access to. You can forget about waiting around for a day for every answer. As it is, in most cases we answer tickets and emails within no more than 20 to 25 minutes.