A live chat is a real-time way of communication between a website hosting company's support crew and its customers. It's a very efficient way to get some info about the hosting services or get some problem resolved since you are talking to a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the reduced possibility of errors when you exchange data such as usernames or domain names, the more rapid response time as the communication is live plus the fact that you don't need to stay on the chat constantly - you can do something else while the representative examines the issue involved. Also, you're able to be a part of a live chat room from any computer that's connected to the web, avoiding the phone rates that you will have to pay in case you are calling to a different country.

Live Chat Support in Website Hosting

As we believe that many situations are easily resolved when you speak with a live person, we supply a live chat service for all of our potential and current clients. Our chat is available every day and our customer care agents will assist you with a number of questions and situations. If you aren't our client yet, you'll be able to learn more about our website hosting packages and the hosting environment in general so that you can make sure that your sites will function efficiently on our servers. If you already have an account and you've got some questions or you encounter any kind of troubles with some of our solutions, you'll be able to join us on our live chat and we will supply you with the necessary info or assist you to troubleshoot the issue. You will need to open a trouble ticket for certain issues which need more time or the expertise of a sysadmin, but for numerous common problems you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, so that any time you have any kind of questions concerning our semi-dedicated servers, you're able to get in touch with our customer support team at any time regardless of whether you've already purchased an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and troubles, still we can help you with a lot of tech questions as well. We can help you select the ideal package for your sites if you don't have an account yet, we can respond to all the billing questions or concerns you may have or we can assist you with setting up your new e-mail address on your personal computer or smart phone - all the abovementioned will be done quickly since our live chat service is online all the time, every day. No matter when you need assistance, you'll be able to talk with a representative and save a long time.