Integrated Ticketing System in Website Hosting
Our website hosting include an integrated ticketing system, which is an indivisible part of our in-house built Hepsia Control Panel. As opposed to other similar tools, Hepsia will allow you to manage everything connected with the web hosting service itself in one location – payments, web files, emails, tickets, etc., eliminating the necessity to log in and out of different admin dashboards. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a few clicks without having to log out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of articles, which will supply you with additional info and which may help you fix any particular problem even before you open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more convenient to manage everything in one single place, which is why we have incorporated a trouble ticket system into the custom-created Hepsia Control Panel, which is offered with each semi-dedicated server package. This will permit you to manage the correspondence with our support staff together with your account, so you will not have to memorize an additional sign-on name for a separate admin dashboard. You will be able to post a new ticket or to track the status of an old one with no more than a few mouse clicks whilst you are browsing the content within your account. Moreover, you can search through older tickets using a smart search functionality or have a look at relevant knowledgebase articles, which provide solutions to commonly encountered predicaments. The built-in trouble ticket system is monitored 24/7/365 with the maximum response time being just one hour, so there’ll always be someone to assist you.