A ticketing system is the most widely used medium of communication that hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to tackle a problem that requires a certain amount of time to examine or that needs to be forwarded to a server admin. Thus, all responses supplied by either side will be stored in one and the same location in the event that somebody else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts in order to complete a specific task or to get in touch with the company’s technical support staff. If you would like to manage several domains and each one is hosted in its own account, you will need to use an even larger number of accounts simultaneously. On top of that, it might take a substantial span of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Website Hosting

Our website hosting include an integrated ticketing system, which is an indivisible part of our in-house built Hepsia Control Panel. As opposed to other similar tools, Hepsia will allow you to manage everything connected with the web hosting service itself in one location – payments, web files, emails, tickets, etc., eliminating the necessity to log in and out of different admin dashboards. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a few clicks without having to log out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of articles, which will supply you with additional info and which may help you fix any particular problem even before you open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

We find it far more convenient to manage everything in one single place, which is why we have incorporated a trouble ticket system into the custom-created Hepsia Control Panel, which is offered with each semi-dedicated server package. This will permit you to manage the correspondence with our support staff together with your account, so you will not have to memorize an additional sign-on name for a separate admin dashboard. You will be able to post a new ticket or to track the status of an old one with no more than a few mouse clicks whilst you are browsing the content within your account. Moreover, you can search through older tickets using a smart search functionality or have a look at relevant knowledgebase articles, which provide solutions to commonly encountered predicaments. The built-in trouble ticket system is monitored 24/7/365 with the maximum response time being just one hour, so there’ll always be someone to assist you.