The accessibility to the customer and technical support that a website hosting company provides can tell you a lot for the services that they offer too. In case you can use just e-mails and / or tickets, you have most likely found a reseller and not the website hosting supplier. If this is the case, you will have to wait for several days to have an issue resolved since the reseller may not be checking their communication regularly or they may have to contact the real hosting company for further assistance. When the provider offers different options for communication with short response time available at any time, they are almost certainly the top provider, not a reseller. So you will benefit from timely assistance and excellent support since they'll have direct access to the servers where your account is. Whatever the problem - sales or technical, it is generally better to have the option to communicate with your website hosting company right away by using your preferred method of communication.

24/7 Customer Support in Website Hosting

We provide you with 24/7 billing, customer and tech support for our website hosting. Even if you aren't our customer yet and you have some questions, we will give you a hand in a timely manner and provide the needed info, in order to give you the choice to make the best decision when you obtain your new website hosting account. We are available any time, including weekends and holidays, and we supply several means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we now have a couple of phone numbers internationally, therefore you can call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The actual response time is around 15-20 min, which means that you can forget about waiting for days to receive assistance for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply come with 24/7 customer and tech support, therefore regardless of what problem you experience, you can contact us and we will give you a hand quickly. The guaranteed answer time for each email or support ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; usually the reply time hardly ever exceeds twenty minutes. In addition, we offer telephone support with multiple local numbers worldwide and a live chat, so you will be able to contact us and get more details about our services even if you don't have an account yet. We are able to help you with any kind of question or a difficulty you may have - payment methods, package specifications, email setup, web hosting account settings, etcetera. If you employ our services, you will never experience a situation where you need to wait for a few days to get a problem solved like you have to do with a lot of other companies.

24/7 Customer Support in VPS Servers

Each VPS server plan that we offer comes with 24/7 customer and tech support, which means that if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we offer different means of communication - phone support with a couple of local numbers around the world, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems as it will be easier to monitor what is going on. The maximum warranted reply time for all email messages and tickets is an hour, yet it rarely takes that long to receive help. In case you acquire the Managed Services upgrade that we supply, our admins will also support you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive well-timed support in general, let alone if you operate an entire server, that's why each and every dedicated server that we provide comes with 24/7 support with one-hour answer time warranty whatever the problem. The service is 100 % free for all difficulties with your server or the software that was installed by our admins through the setup, therefore you are able to contact us as many times as you need, even during holidays. You could either open a ticket from your billing section or you could send an e-mail message, and the actual response time for both rarely exceeds thirty minutes as we have administrators available 24x7x365. If you want general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you may take advantage of our live chat service and speak to an agent online. For third-party software support, we offer a Managed Services upgrade, which you are able to add to your server plan from your billing Control Panel.